Return Policy

Our approach

Because many beauty and personal-care products cannot be resold once opened, return eligibility is decided case by case and agreed with you on WhatsApp.

Damaged or incorrect items

If an item arrives damaged, leaking or different from what you ordered, please contact us on WhatsApp as soon as possible with your order details and photos of the product and packaging. We will review it and agree on a resolution with you.

How to contact us

Message us on WhatsApp or use the details on our Contact page. Please keep the original packaging until your request has been resolved.